If you are paying for your monthly subscription fees using a Visa or MasterCard debit card that draws directly from your current account, the double charges you are seeing on your statement are most likely the result of our pre-authorization process.
In order to ensure that your subscription fee is correctly
debited from your account and that your gameplay continues uninterrupted, our
billing system sends out a pre-authorization and places a hold on your account
in the amount of your subscription fee (five to six days before your scheduled
Keep in mind that if your subscription charge were to fail, your account would be suspended. The primary reason for the pre-authorization process is so we can notify you if your subscription is in danger of suspension before your billing date arrives.
Remember: If you are using a debit card, the funds for your subscription charge must be available in your account 7 days before your billing date.
More Information: Call Us +1-855-517-2433 (Toll Free)